General Manager, Technical Operations
• Responsible for providing strategic and policy issues relating to the technical departments for operational leadership for the company in collaboration with he Managing Director and senior management team
Main Duties and Responsibilities
• Responsible for the day-to-day general administration of the office
• Be the company insurance expert, direct and guide businesses in technical matters
• Act as the company's main adviser on all issues relating to operational functions and keep abreast of the latest developments to ensure the company maintains its competitive urge
• Lead insurance strategy and product feature design for the company
• Manage the operational teams including claims, underwriting, IT, Sales and Marketing and other services, to ensure delivery of operations related targets across all sub-functions with efficiency, productivity and accuracy
• Manage the external relationships with service providers including reinsurers brokers & agents, claim handlers and loss adjusters
• Maintain the company's insurance programmes, risk framework, claims process and provide advice and guidance to the busienss
• Perform various gap analyses to establish reinsurance arrangements and execute strategies that will lead to a robust risk framework
• Be responsible for the claims process and drive improvements to the process by providing claims advice and guidance to the busiensses
• Evaluate and have oversight responsibility for the actuarial function within the company
• Guide product strategy and roadmap with knowledge of the insurance industry, regulatory hurdles and insurance operational challenges
• Define and deploy risk mitigation processes and continually review the company's risk profile to ensure the re-insurance programmes are fit for purpose
• Supervise and appraise the performance of immediate subordinates through the company's performance management system
• Perform any other tasks/duties that may be assigned by the Managing Director
Required skills & Experience
• A good first Degree preferably in insurance or Actuarial Science or a related field from a reputable university
• A Master's Degree in a relevant field would be an added advantage
• A chartered insurer - ACII/FCII qualification
• Must have a minimum of 12 years post-qualification relevant work experience in an insurance company
• Must have been on the managerial grade for a minimum of 10 years, 8 of which must be as Head of an Underwriting Department / Area/ Branch Office
• Must be on the grade of at least Senior Manager at the time of application
• Proven record of accomplishment in achieving consistently safisfactory performance levels in previously managed operations
• Credibility with the insurance markets through relationships and networking
Skills / Competencies
• Demonstrate exceptional leadership skills
• Excellent interpersonal and negotiation skills
• Significant managerial experience
• Excellent decision-making skills
• Must have a rich blend of analytical, creative and strategic talents
• A strong knowledge of insurance markets, products, services, ratings and underwriting procedures
• Thorough knowledge with in-depth understanding of all aspects of the company's products and processes
• Proficient in Microsoft office suite or related insurance software
How to Apply
Qualified and interested applicants are to submit their applications and current curriculum vitae via email to:
[email protected]
